Since our products are completely digital, you get instant access! Once your payment is confirmed through PayHip, you will immediately see a download page. You will also receive an automated email containing a download link so you can access your files anytime.

First, please check your spam or junk folder, as automated emails occasionally get filtered there. If you still can't find it after a few minutes, please contact us at happygirldigitaldiaries@gmail.com with your order number, and we will manually send you the link!

Your download link does not expire. However, we highly recommend downloading and saving your files to your personal device or cloud storage (like Google Drive or iCloud) as soon as possible for safekeeping.

Our digital planners and other products are designed to be used with PDF annotation apps. The most popular options are GoodNotes (iOS) and Notability (iOS), or Penly and Xodo (Android). Please note that these apps are purchased separately from their respective app stores.

Yes! While they are optimized for digital use on a tablet, most of our templates and planners are provided in high-quality PDF formats that you can absolutely print at home or at a local print shop for personal use.

All products from Happy Girl Digital Diaries are for personal use only. Sharing, reselling, or distributing these files—either in digital or physical format—is strictly prohibited.

Due to the nature of digital products, all sales are final. Once a file is downloaded, it cannot be "returned." Therefore, we do not offer refunds, exchanges, or cancellations. Please read the product descriptions carefully before purchasing to ensure the product meets your needs.

Absolutely! We want you to love your digital diaries. If you are experiencing technical difficulties, please reach out to us at happygirldigitaldiaries@gmail.com. Be sure to include your order number and a brief description of the issue (or a screenshot), and we will aim to help you troubleshoot within 24 - 48 hours. However, during busy periods this may take a little longer.

We love hearing what you want to see next in the shop! While we may not always be able to accommodate individual custom orders, we highly encourage suggestions. If there is a specific template, sticker pack, or planner layout you'd love to see at Happy Girl Digital Diaries, email us at happygirldigitaldiaries@gmail.com or reach out on our social media!

Your feedback means the world to us! You can leave a review directly on the product page you purchased from, or tag us using your planners in the wild on Instagram/TikTok.